Shipping Terms
Welcome to Hair Couture Salon's online store! We're delighted to offer you a wide range of premium hair care products and accessories. To ensure a smooth and satisfying shopping experience, please take a moment to familiarise yourself with our Shipping Terms.
Shipping Provider
We have partnered with The Courier Guy, South Africa's trusted courier service, as our exclusive shipping provider for all orders. This partnership ensures that your purchases reach you promptly and safely, no matter where you are in South Africa.
Delivery Timeframes
Orders are typically processed within 1-2 business days. Once dispatched, delivery times can vary depending on your location:
- Major Cities and Metropolitan Areas: 2-3 business days
- Outlying Areas: 3-5 business days
Please note that these timeframes are indicative and may be subject to unforeseen delays. Rest assured, we will keep you updated every step of the way.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as your delivery address. The final shipping fee will be displayed at checkout before you confirm your order. For orders exceeding a certain value, Hair Couture Salon is pleased to offer free shipping as a token of our appreciation. Please refer to our website for current promotions and eligibility criteria.
Tracking Your Order
Upon dispatch, you will receive an email confirmation containing your tracking number and instructions on how to track your package on The Courier Guy's website. This allows you to monitor the progress of your delivery for added peace of mind.
Delivery Instructions
If you have specific delivery instructions or preferences, please include them in the notes section at checkout. While we cannot guarantee that all requests will be accommodated, we will do our utmost to meet your needs in collaboration with The Courier Guy.
Receiving Your Order
Please ensure that you, or an authorised representative, are available to receive your order at the specified delivery address. Should the courier be unable to deliver your package after multiple attempts, it may be returned to us, and additional charges may apply for re-shipment.
Returns and Exchanges We strive for complete customer satisfaction. If for any reason you need to return or exchange an item, please refer to our Returns Policy for detailed instructions on how to proceed. Thank you for choosing Hair Couture Salon. We look forward to serving you and providing you with the best in hair care products and accessories.