Standard Return Policy

At Hair Couture, we take great pride in offering premium products and services. If for any reason you are not fully satisfied with your purchase, our team is here to assist you..

Standard Returns

  • Returns are accepted within 7 days of receiving your order.
  • Items must be unused, unopened, and in their original packaging.
  • Proof of purchase (order confirmation or receipt) is required.
  • Refunds will be processed via the original payment method once the item is received and inspected.
  • Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.


    • Exchanges

    We are happy to exchange eligible products for alternative items of the same value, provided they meet the return criteria above.


    Non-Returnable Items

    For health and safety reasons, the following cannot be returned:

    • Opened or used products
    • Gift cards
    • Promotional or sale items

    Special Note on JOICO Products

    We know how much our clients love JOICO — and we do too. Because JOICO is a professional, salon-exclusive haircare range, we are committed to ensuring each product reaches you in the freshest and safest condition. For this reason, we are unable to accept returns or exchanges on JOICO products purchased online, even if unopened.

    This policy protects the integrity of the product and ensures that every client receives only the highest quality care directly from us. If you need guidance on selecting the right JOICO products for your hair type or treatment, our stylists are always available to provide personalised recommendations before you buy.

    Our Promise: At Hair Couture, every product is carefully sourced and delivered with the same attention to detail that defines our salon experience.